How is "engagement" defined in project management terms?

Engagement in project management refers to the depth of customer interaction over time. This concept encompasses how well project leaders understand and meet the needs of stakeholders throughout the project lifecycle. Strong engagement involves continuous communication, feedback mechanisms, and collaboration, ensuring that stakeholders feel involved and valued throughout the process.

Tracking engagement over time allows project managers to build relationships with clients, respond to their needs dynamically, and adapt to changing circumstances. This ongoing interaction can lead to improved project outcomes and higher satisfaction rates because it ensures that stakeholders are consistently informed and that their expectations are aligned with project deliverables.

While the other options touch on aspects of communication and documentation, they do not encapsulate the broader and more impactful understanding of engagement that is vital for project success. The focus on continuous, meaningful interaction highlights the importance of fostering long-term relationships rather than just providing updates or recording lessons learned.